queengame takes your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have under Philippine data privacy law. Please read it carefully.
Last Updated: January 1, 2026Your Privacy, Our Commitment
Six core principles that guide how queengame handles your personal data every single day.
queengame uses industry-standard SSL encryption, secure data storage, and access controls to protect your personal information from unauthorized access or disclosure.
queengame does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate and improve the queengame platform.
As a Filipino player, you are protected by the Data Privacy Act of 2012. queengame fully respects your rights to access, correct, and erase your personal data.
queengame only collects the personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance.
You can opt out of queengame marketing communications at any time. Simply update your notification preferences in your account settings or contact our support team.
queengame's data practices comply with the Philippine Data Privacy Act (RA 10173), its Implementing Rules and Regulations, and applicable PAGCOR data governance requirements.
Summary: queengame ("we," "us," "our") is committed to protecting the privacy and personal data of all players and visitors. This Privacy Policy describes how queengame collects, uses, stores, and discloses personal information in connection with the queengame website and gaming platform. This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations.
This Privacy Policy applies to all personal information collected by queengame through the queengame website, mobile application, customer support channels, and any other services operated under the queengame brand (collectively, the "Platform"). It applies to all registered players, prospective players, and visitors to the queengame Platform.
By registering for a queengame account or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Privacy Policy, you must not use the queengame Platform.
This Privacy Policy should be read alongside queengame's Terms & Conditions, which govern your overall use of the Platform and are incorporated herein by reference.
queengame collects the following categories of personal data from players and Platform users:
queengame collects personal data through the following means:
queengame uses your personal data for the following purposes:
Under the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, queengame processes your personal data on the following legal bases:
queengame does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
Important: All third parties with whom queengame shares your personal data are contractually required to handle your information in accordance with applicable data privacy laws and queengame's data protection standards. queengame does not authorise any third party to use your personal data for their own independent marketing or commercial purposes.
queengame uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and support fraud prevention and security functions. The following types of cookies may be used:
These cookies are strictly necessary for the queengame Platform to function. They enable core features such as account login, session management, and security verification. Essential cookies cannot be disabled without significantly impairing Platform functionality.
These cookies help queengame understand how players interact with the Platform by collecting aggregated, anonymised usage data. This information is used to improve Platform performance and user experience. Analytics cookies are only placed with your consent.
These cookies remember your preferences and settings, such as your preferred language and display options, to provide a more personalised experience on the queengame Platform.
These cookies are used to deliver relevant promotional content and offers to you based on your interests and gaming activity. Marketing cookies are only placed with your explicit consent and may be withdrawn at any time through your account settings.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the queengame Platform. For detailed information on the specific cookies used by queengame, please contact our Data Protection Officer.
queengame retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:
When your personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, queengame will securely delete or anonymise your data in accordance with its data disposal procedures.
queengame implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, queengame will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of RA 10173 and NPC Circular No. 16-03.
While queengame takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for keeping your queengame account credentials confidential and for notifying queengame immediately if you suspect any unauthorised access to your account.
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by queengame:
| Right | What It Means |
|---|---|
| Right to be Informed | You have the right to be informed about how queengame collects, uses, and shares your personal data, as set out in this Privacy Policy. |
| Right to Access | You have the right to request a copy of the personal data queengame holds about you, along with information about how it is being processed. |
| Right to Correction | You have the right to request correction of any inaccurate, incomplete, or outdated personal data queengame holds about you. |
| Right to Erasure | You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to queengame's legal retention obligations. |
| Right to Object | You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests in certain circumstances. |
| Right to Data Portability | You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible. |
| Right to Damages | You have the right to be indemnified for any damages sustained as a result of inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorised use of your personal data. |
| Right to Complain | You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe queengame has violated your data privacy rights. |
To exercise any of the above rights, please contact queengame's Data Protection Officer using the contact details provided in Section 14 of this Privacy Policy. queengame will respond to all data privacy rights requests within thirty (30) days of receipt, in accordance with NPC guidelines.
The queengame Platform is strictly intended for individuals who are at least 21 years of age, as required under Philippine gaming regulations. queengame does not knowingly collect personal data from individuals under the age of 21.
If queengame becomes aware that personal data has been collected from a person under the age of 21, queengame will take immediate steps to delete that data and close the associated account. If you believe that queengame may have inadvertently collected personal data from an underage individual, please contact our Data Protection Officer immediately.
21+ Age Restriction: queengame enforces strict age verification at registration. All players must provide valid government-issued identification confirming they are 21 years of age or older before their account is activated and any gaming activity is permitted.
Some of queengame's service providers and technology partners may be located outside the Philippines. Where queengame transfers your personal data to recipients in other countries, queengame ensures that appropriate safeguards are in place to protect your data in accordance with RA 10173 and NPC guidelines on cross-border data transfers.
Such safeguards may include contractual data protection clauses, binding corporate rules, or transfers to countries that the NPC has determined provide an adequate level of data protection. queengame will not transfer your personal data to a foreign country or international organisation unless the transfer is authorised under RA 10173 and its Implementing Rules and Regulations.
queengame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. When we make material changes to this Privacy Policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or in-platform notification.
Your continued use of the queengame Platform following the posting of any updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how queengame protects your personal data.
queengame has appointed a Data Protection Officer (DPO) in accordance with the requirements of RA 10173. If you have any questions, concerns, or requests relating to this Privacy Policy or queengame's data processing practices, please contact our DPO:
queengame Data Protection Officer
Email: [email protected]
General Support: [email protected]
Response Time: Within 30 days for formal data privacy requests; within 24 hours for general support enquiries
If you are not satisfied with queengame's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information on how to file a complaint with the NPC is available on the NPC's official website.
Your data is safe with us. Join thousands of Filipino players who trust queengame for secure, fair, and responsible online gaming — all in PHP.
21+ Must be 21 or older to register. Play responsibly.